Plus I think other sitters need to be able to know before hand if everyone else has had trouble with certain dogs

I really think that if we are receiving ratings that affect our business, registered dogs on Rover should receive ratings as well. I would be more apt to trust sitters that reviewed dogs than when the owner says that their dog is perfect and it was just a problem with the sitter

I wanted to help her out but I realized that that didn't make any sense because she wanted her dog to stay at the Marriott for the same price as the Howard Johnson... so I told her I would love to watch him but you get what you pay for and Im not going to change my price cuz I'm not changing quality

Fine I won't pick him up until Saturday. I said ok. Then she wanted to rebook for a 2 week trip but couldn't afford my $390 rate for 2 weeks. So she called a boarding place and said they'll do it for $170 but I want him to have one on one care so will you board him for that price?

Thanks for the feedback. Just last week I had a client say she wanted to drop off early Wednesday and pick up late night on Friday and wanted to pay for 2 nights so I told her that if she wanted to pick up the pup later than noon, I would charge her for another day. So she said .....

I too think this is a good policy. Thanks again to everyone for all the great advice

Do you think I should do this now ever though it's been a month? Should I just let them know?

Thanks for the great comments.. What do I do if I add charges for extra services that are required by the owner in the middle of the stay and they don't want to pay? Take it up with rover?

I'm wondering if anyone else gets put in these positions by pet owners.. I have all of my services and charges laid out in my profile.. but I find that all too often during the middle of the stay, while the owner is gone they'll add things or request things of me that I normally charge for. In one situation, I was asked to watch a dog. At the very end, the owner asked if I would refill the cats water ONE TIME while she was gone, as she would leave enough food out to last the cat the whole week. I said yes. The next day I arrived at the house to take care of the dog and the owner had left me instructions to prepare food and feed the cat twice a day.. I didn't know what to do because I didn't want the cat to starve. But that was a whole other animal I had to care for for the entire week. The owner was nice at the meet and greet, and I felt confident but as soon as the stay started, she was very demanding and rude about how she wanted me to care for the dog. Then she left me to take care of her cat for free and proceeded to complain about how much she was paying me in the first place. I went out of my way to accommodate her, drove an hour commute each day to fulfill her demands and she left me a 3 star review...

Another time, I agreed to pick up the dogs I was watching, which was a mistake on my part, because I charge for this. But then when the owners came back I told them they needed to come to my house to get their dogs and they went around and around and changed their plans and wasted several hours of me waiting for them to pick up their dogs before they finally said they were not coming, and I had to meet them somewhere.

How do you deal with situations like this and not get bad reviews? I've started asking very specific questions BEFORE the booking as to what services they will require. I have always been kind and accommodating in order to have good customer service and make the owners feel comfortable with me, but I'm tired of getting taken advantage of.

What are your experiences with this sort of stuff?

I live in a spot that's out of town a ways.. So I get less business. But I set up my promo code for the $20 off and Rover sent me cards in the mail.. Like business cards, but they have my promo code and Rover information. I've been trying to hand those out to get more clients.