Thank you for your help, Laura! I'll call Rover first thing in the morning and notify them. Hopefully I hear back from the owner soon and he gives me the go-ahead to take the dog to the vet.

So we have a regular guest dog that was dropped off last night. While petting him, I noticed that he has a red sore on his paw that looks very much like ringworm. I have a few questions about how I should handle this.

1. I've messaged the owner with a picture of the sore, and asked if he was aware of it. If he's not, should I insist on taking the dog to the vet?

2. I know Rover's insurance doesn't cover the guest dog's pre-existing condition, but if my dogs contract ringworm as a result of this stay, does it cover their treatment?

3. The dog will be picked up three days from now (Thursday, 9/24). However, he'll be back next Monday (9/28) for another three day stay. Would it be inappropriate to insist that the dog see a vet before he returns, assuming we don't take him ourselves? If the owner doesn't take him to a vet, can we turn him down? We're just worried that we'll find out day-of the next stay that the dog hasn't seen the vet at all.

4. If we take the dog to our vet, how do we handle payment? I don't know if I trust the owner to reimburse us, and our vet requires payment at time of service.

Thanks for your help!

My boyfriend and I also work together as sitters. His name is on the account, but I'm more involved with customers, so I think it's rather confusing for some. To add your name to the account, you just have to call Rover support and they'll take care of it. Keep in mind that if you have the background check badge, the additional name will also have to submit a background check. The customer service rep will walk you through how to do that. :)

I have a client who has a difficult dog (very dominant, leash aggression, etc.). I'm not sure if the owner would be comfortable with us watching other dogs while his is in our home. Has anyone ever had an owner request that their dog be the only one in your care? If so, do you usually charge more per day?

Hi everyone. Does anyone know if we're required to use Rover's business cards, postcards, etc, or are we allowed to design our own?