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| answered a question | Review for sitter cancellation I am not suggesting that Reviews are opened to "non-clients" or the public per se. Firstly, I think Rover should make the Sitter explicitly cancel the booking in these situations. The cancellations are tied to actual bookings that were scheduled and agreed upon by members and sitters. When this occurs, a member should be given the opportunity to comment or review the sitter. It can be positive, neutral, or negative; the reason of the cancellation determines how the sitter's rating is affected. Or, skip the review, and show how many cancellations the sitter's made with comments. This gives other members context in deciding whether to book with a sitter or not. As part of my vetting process for a potential sitter, I take into consideration reviews, references, and in-person interview and interaction with my dog to gauge his/her "maturity". In my case, the sitter had a 5-star rating and by all appearances projected a professional demeanor. My previous sitter also had a 5-star rating, but before pickup, did not respond timely and was locked out of his/her own house for 1+ hours before we could actually take our dog home. A "more mature individual" is not something you can empirically measure. |
| asked a question | Review for sitter cancellation After numerous sitter candidates indicating they were unavailable (despite their calendars showing they were!), I had finally booked an In-home sitting appointment with a sitter for a very important weekend: my own wedding! 11 Days before the booking, the sitter is cancelling. Given the phrasing of the sitter's reply as "...may have to cancel. Sorry for the short notice", I am frustrated that pet parents have little in the way of reviewing the booked sitter for cancellations. To me, you either need to cancel or you don't. This wishy-washy reply impresses on me that sitters are not truly committed to the service they plan to offer. And http://Rover.com should take issue with this. If this is a peer reviewed site and sitters rise or fall out by the quality of their service, then I think sitter initiated cancellations should be factored into the review process. I am not happy with the idea of scrambling to find a new sitter, especially from a pool of sitters who seem uncommitted to a service they claim to offer. I have used http://Rover.com twice before: the first being an OK booking; the second one an atrocious disaster. This third booking may have swayed me to stay off this site forever. |