I'm sorry you had to deal with this - and I realize by now you may have had something resolved. In my mind, this leads to an interesting discussion - how much care, exactly, does a client assume/demand you give while their pet is in your care. If I have someone watching my pets, I understand that life happens and they will inevitably need to leave the house at some point - grocery shopping, doctor appointment, work, etc. I feel as though the client is being pretty unreasonable , especially showing up at your house so early and demanding access. I would reach out to Rover directly and see what they suggest as I'm sure you cannot be the first person this has happened to (and if you're already done so, what was their response?). Going forward, I would make sure to include in writing or at least in discussion that there are times that you will need to be away from your home and the pets will be secured in a given area (along with providing the client a visit to said area so they can see you've got everything under control & contained). I'm really interested to hear how this worked out for you - please post an update!