Rover doesn't remove bogus reviews. I received a bad review once that was all lies and said nothing specific at all. It was a jab at me because I sent the dog home the same night for behavior issues. Long story short, it was a first time, short notice stay. For the meet & greet, the guy promised up and down that his dog was trained and great, but was in a rush to leave and only stayed for about 25 minutes. I thought nothing of it at the time because people do have things to do. On the day of the stay, I had another little fluffy dog staying with me and the owner swore that his dog gets along with other dogs. The dog was dropped off about 40 minutes late and there was nothing but problems the entire time. This dog lunged at the little dog staying with me every chance it got. I was not willing to take the leash off this dog because it just stared at the other dog like it wanted to eat it. I kept the two dogs separated but when it came time to go to bed, this dog would not stop barking! and the dog didn't follow any commands at all. Since the owner failed to provide me with any paperwork, other than his phone # (despite me asking many times), I just had to call him and have him take the dog home because his dog was being crazy and woke up my entire apartment building. He was very apologetic and told me he was happy he didn't have to get stuck going on a ski trip with a bunch of family, but when he wrote his review, he claimed that I ruined his vacation LOL He shouldn't have waited to write the review for when he got back from the trip, but there isn't any wi-fi where he was going, so there's fail #1. Worse, he saw on my profile that I train dogs, and clearly this guy assumed that I was going to train his dog for free out of necessity. He said that I was far from a trainer but he never asked me to trained his dog! LOL Fail # 2. He used a fake name to sign up for Rover too, which Rover customer service didn't seem to care about either, and as far as the review went, the customer service people said "we can't remove a review because we want to convey an honest account of the client's experience". Basically, the guy tried to scam me and Rover doesn't care. Thanks Rover! Best thing to do is to have a VERY strict screening process in order to avoid any issues in the first place. If someone seems shady, or if you're getting a funny feeling, it's best to just say you're not available. If it's already too late and you have a... (more)