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| commented answer | Dog I am sitting attacked my dog - what do I do? We were watching a dog that did the same exact thing to our dog. Everyone was so excited we were home, they got into an altercation. Nothing too, too crazy, but it was simple and it happened. |
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| commented answer | Clients asking for reduced price? thank you! As far as the extended stay price, I JUST did that after I posted this question. WIll fix it. But there is no way any clients have seen that until an hour ago. We usually do $25 for an additional if they ask, if not, price will stay the same bc we get $7.50 taken out after rover fees. |
| commented answer | Clients come to us a month in advance, but wait to book because they want to wait to pay. How can we get this to not effect our scores? Good to know! Thank you! |
| commented answer | Clients come to us a month in advance, but wait to book because they want to wait to pay. How can we get this to not effect our scores? Awesome. Thanks! |
| asked a question | Clients asking for reduced price? So I've had clients as us if we could do under $30 a night, usually under the terms that the dog will be there longer than a few days. We do $30/night because we go through RoverGo, which takes out a whopping 25%. So we don't even see all of it. Plus, we offer their dog(s) the best care and love. So it's more than worth the $30. When I'm put on the spot about it, I tell them we will talk about it but every part of me wants to tell them that we don't get paid the full amount, etc, but I know that's unprofessional. It's clearly stated $30/night on the profile. Never would they think of negotiating prices at a dog boarding facility. How would you handle this? Thanks! |
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| commented answer | Clients come to us a month in advance, but wait to book because they want to wait to pay. How can we get this to not effect our scores? Thank you, Karen! I thought about doing that, but wasn't 100% sure! |
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| commented question | Where do you hold your meet-and-greets? Like I've said before, it's totally up to you and the clients. Every dog is different, every human is different. I've had clients that would rather meet at a local dog park, and some that just want to come over and see the place. Nothing wrong with either. You just have to pick which one works best. |
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| asked a question | Clients come to us a month in advance, but wait to book because they want to wait to pay. How can we get this to not effect our scores? It hurts our scores despite them being 100% about booking the stay. They just rather wait another week or two to book a stay that is a month to 2 months out. We've had about 3 clients do that and are currently sitting in my inbox waiting to be booked until they are ready to pay. We have had meet and greets with all 3 clients and it's a go on both sides. How do we get it to where is doesn't hurt my scores and I don't have to archive it? |
| commented answer | Where do you hold your meet-and-greets? To our advantage, we have tons of pictures actually showing our house. The clients get to choose where the Meet and greet is held. The majority of our clients rather do a meet and greet at a local dog park, not at our home. We leave it entirely up to them. So...no harm, no foul. |
| commented answer | Where do you hold your meet-and-greets? Mmm not exactly. You could potentially lose a client if your dogs don't get along with the clients dog because it's not nuetral territory. Some dogs are very protective at their own house, causing them to be aggressive. If you're dogs aren't like that, then of course do meet and greet at your home. |