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Have you guys had anybody set you up when their is a meet and greet and they don't show up and doesn't respond?

I had an client today for an meet and greet initially for 3 pm today and then i called her and texted the client to see if she was coming at that time. then i got a text from her that she got called to work until 7 pm sot asked if i could meet with her then and i said i can do a meet and greet at 7:30 pm for doggy daycare at my house. no responds from her at all and i tried to call her several times and by 8 pm i was done with waiting so i texted her for the last time saying that i wish that she would have told me that she wasn't showing up. son my question is what do i do know if the client text me tomorrow and asked for a meet and greet again? should i except her appalogie for not showing up because i am very upset and really mad that i have been set up

Comments

Yes Really strange actuallySaid they came across me on the rover site however messaged me on my regular personal #2When asked how they found me they said rover But howd they get my number..They couldn't tell me.Went for the greet at public loc. Advised i arrivedthey said them too too but nope

5 Answers

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score:
7

This person has already demonstrated what it may be like to care for their pet. She no showed & no called for two appointment times the same day. If you end up caring for her pet, this indicates she may not be dropping off or picking up at the agreed upon times. Really the question you have to ask yourself is would this work for you? It's understandable that someone may need to cancel an appointment, but most of us likely expect the client to communicate that - not the other way around. You could choose to accept her apology and simply not be available for another meet & greet...or you could set up one more time when it's convenient for you, with the stipulation that you expect her to contact you if she can't keep the appointment.

There is a rather established pattern that customers willing to pay more for their pet's care often are better clients, who value their pets more (demonstrated by investing in better healthy nutrition, grooming, training, etc.) and that extends to being mindful and courteous of their pets' caregivers times and not blowing off appointments, like you experienced with no call & no show. A quick search of Troy MI revealed that you're on the low end of the sitting rates, with only 4 people priced below $25. (BTW, since house sitting usually means you staying up to 24 hours, I don't understand why your day care is $33 +$8more). Even though this may the right pricing for you, my hunch is this scenario may repeat.

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the first time she texted after i called and asked if it was okay to it later at 7 pm and i said 7:30pm is better and yes doggy daycare is 33 dollar for a adult dog above 1 years old but this was a puppy so it was 38 dollar and i dong do dog boarding at my house because i live with my father.

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4

Have I had that happen before? Yes, and it is frustrating! I think the longer you use the Rover MnG process, the more you will come across 'vanishing' potential clients. Keep in mind that Rover encourages first time owners to contact multiple sitters. Contacting multiple sitters then leads to multiple MnG's, and that combined with the impression that owners don't need to follow through w/everyone they meet inevitably leads to the situation you describe. And then, there are just plain irresponsible people, lol.

For whatever reason, you as the sitter are the one calling the shots. Clients need to know that. Right from the start I offer days/times that I am available and let clients choose from that. Day of MnG I text to confirm their appointment. 15 minutes past MnG time, I ask where they are. No shows get archived, I don't contact them again, and move on. Yes, an emergency could have come up, and I am certainly flexible with that. I would venture to say that would be such a rare occurrance that it really shouldn't factor in though.

Know your worth, move on, and be happy :)

Comments

I have noticed the same thing and increased my rate and most of the problems vanished. I find sending a reminder message with a picture of my house 30 minutes pre mng helps too. I think people think of us like a business, like we are waiting around for them. I can be frustrating in the beginning.

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I've been lucky because I never had a scheduled meet/greet do a no show. I've had several requests for boardings not respond to me. When I get an initial request, I check my calendar board to be sure I'm not overly full because I like to control the number small medium large dogs I have and sometimes there's 1-2 ddc thrown in the mix. I then respond if I am available, I'd like to call and discuss further -- I give a couple date/time options for them to chose from and request a cell number because I hate talking on the Rover assigned number because of the echo. I always try to do a chat and then schedule the meet/greet because sometimes you can find out things about the dog(s) before the meet/greet that they will not fit into your home/environment (an example would be a client wanting their dog to be the only one you board -- that doesn't work in my business). I'll give them about 24 hrs. (depending on how far out their booking dates are) to respond. When I hear nothing, I text again that "Are you still in need of a sitter for __; I haven't heard from you about a good time to call you". If another 24 hrs. goes by and still no response, I text for the last time and say "since I haven't heard from you, I have to assume you are not longer interested in my sitting for their dog on (dates) and that unless I hear from them by the end of the day I'll archive this request. Nine out of 10 times I don't hear, and I archive it. I chalk it up to the overall rudeness of society in general these days. How hard would it be to text "my plans changed" or "sorry I found someone else".

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Yes this happened to me as well. I was annoyed but wanted the business so I rescheduled the M&G and everything worked out well from there. I think you have to give people a pass sometimes. If it happened again with the same person I would refuse further meetings and not book the stay.

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We were look8ng for a 3 night stay and the sitter said she love to do it. We tried to set up a meeting to get to know her and she never responded to set a time to meet. We texted her 4 times with no reply. Not someone I want watching my critters.

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That's the only experience I've had so far. Still waiting to find a potential sitter with basic professionalism. Wish me luck!

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I've only been doing this for less than 2 years, and though I haven't had a no-show yet, I did have someone say they wanted some walks done, then never contacted me back until the times for the walks were nearly there, when I said I'd do the walks anyway and she could pay me back later(mistake, btw, but I have anxiety and I wasn't thinking)... Oh, THEN she was all up in my business saying "sorry for not responding sooner" and the like. Sure lady, you completely ignore me and waste my time until the very last second when I'm about to possibly do this job for free, then you are suddenly a considerate person... Thanks, but no thanks. A little late to the draw there.

I've only had one person not show up to a meet and greet, but it was totally understandable seeing as she was in ICU with her brother after an awful accident where, unfortunately, he didn't make it. Understandably, she cancelled her plans. But no, I've never had that happen yet.

Comments

I don't think the sitter is concerned with this topic any more, her status is "away" and her last review was June 10th.

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-1

I've never had someone completely no show tbh. However, I have had someone reschedule at the last minute 3 times. The 3rd time I didn't bother following up with her after she said she'd be in touch to reschedule - I figured if she wanted to meet that badly she would contact me. In general, though, I completely agree with what the others said - yes, it's going to happen, yes, it's frustrating, and yes, it's an excellent indication that I DON'T want them as a client. Instead of getting mad, I would just say a little thanks that I'm not going to end up with a client that isn't respectful of me or my time. Good Luck!

Comments

I paid for a sit in for my 2 dogs. The sitter called it a meet and greet after I already paid. Nevertheless she never showed and never responded to my text. She was to meet up July 22nd. It is now July 24th and nothing. I sent a message to Rover however no response. I feel robbed!!!

I was just scammed, given a bogus meet and greet. Given a false address. Scams are everywhere.