Not booked - Waiting for Meet & Greet Question

asked 2015-06-05 08:19:36 -0500

I have a question - I am currently waiting for 2 Meet & Greets to happen and it states in the Inbox right above the message: "Until this request is booked or archived, you may not appear in search for these dates." Why do they do that? I think it's wrong because sometimes people just want to book weeks in advance but we have to wait a few days for the Meet & Greets to happen due to scheduling. I usually try to get the Meet & Greets done within the next day or two but with these two potential clients - it was better for them to schedule about 5 days - 7 days for it.

If I archive the request - will that void their ability to book me after the Meet & Greet?

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answered 2015-06-06 05:27:24 -0500

You do not appear in searches the the dates with that message. Why they do it, I don't know. I've been trying for months to get an explanation from Rover. Two answers Customer Service turned out to be inaccurate. Rover has not responded to my last three written inquiries.

I'm getting more frustrated because I have been unable to get Rover satisfactorily address my concerns. I am worried about the impact this will have on my holiday business if I am forced to archive open requests and lose sight of them or if I don't archive and Rover takes my profile out of the search.

I don't know what to do. Petition Rover to remove it?

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I'm having the same exact issue, I have a pending request but my meet and greet is until Monday so now we're looking at 5 days of this sitting in my pending request.

Manon P.'s profile image Manon P.  ( 2016-06-08 07:33:27 -0500 ) edit
answered 2015-06-11 08:45:21 -0500

I'm not entirely certain that it does block because I still get requests with overlapping dates. And, I get requests for dates that I'm already booked which I don't mind at all because there have been times I've been able to make accomodations for overlapping dates despite technically being over my dog limit that I set with Rover. With the word "may" in the message I think they're saying that it MIGHT filter you out for other searches but that's not a definite.

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answered 2015-06-05 12:16:37 -0500

No, archiving the request will not affect the owners' ability to book you or to correspond with you. I think it just moves it to a different part of your inbox. I've archived requests and then had the owner contact me weeks later (a regular client). I don't know about that message about not appearing in search.

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answered 2015-06-10 14:25:31 -0500

I think they remove you from the search so you don't have constant requests for a date frame. It saves the owners time from messaging you and then you having to respond that you have several clients in a queue.

I archive messages if I don't hear back from an owner within 24 hours. I assume that means you aren't prioritizing your dog's stay, and it allows me to show up to people who are still looking. I frequently receive messages after they've been archived, but usually by that time I've had another client lined up.

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