score:
-1

I'd like to provide feedback on Rover meet and greets?

I would like to suggest that Owners get to offer public comments on Rover Meet and Greets. I've met a lot of great Rovers and would like to offer the public my insights without having to book them. In addition, I've met some less than awesome Rovers (last year) and would like to provide insight and rate those encounters.

In general Rover should provide a feedback loop on Meet and Greets to better screen out Rovers and Owners that don't represent the company and its mission appropriately.

2 Answers

Sort by ยป oldest newest most voted
score:
5

Though I understand your questions and concerns, this would leave all of us open to criticism from people who have not dealt with us in an official capacity and could easily lead to pettiness, competition and revenge seeking comments.

Rover does provide a screen to all clients, post-stay, where they are able to give private feedback directly to Rover (this is different from the public screen used to rate and write a review). I had a troubling experience with a sitter and, though I gave a positive rating overall, Rover still contacted me about it personally and, ultimately, suspended the sitter's account.

score:
3

I have to agree with Carmen, allowing people to leave reviews for people they do not have a professionally binding interaction with is troublesome. I've had meet and greets with clients that were extremely rude about me declining to book their dogs for whatever reason (aggression, age, not house trained etc.). The meet and greet is in place to ensure a good fit before booking. If it's not a good fit for either party, neither party should be able to limit the other's ability to do business through Rover. This opens up the possibility for sitters who reject bookings to be given negative reviews for simply saying no. On the flip side, it opens up the potential for the owner to receive negative comments for sitters who were passed up for another option.

Now, if there is something concerning that is noticed at a meet and greet, Rover support can still intervene (as both parties are members of the Rover community). For instance, at a meet and greet, I came into contact with a couple that were clearly neglecting their outside dog. I'm talking, chained to a fence in the Texas summer heat type of neglect. I refused the booking, contacted Rover support, and received support as I contacted the local SPCA. As an owner, if you noticed unsafe/harmful behavior of a sitter while at a M&G, you could contact Rover support as well.