How do you handle rude clients or potential clients?

I haven't had any rude clients or potential clients yet, thankfully. If they are rude at the meet and greet, then I just finish the interview, be polite and courteous, then decline the booking. That way they don't become regular clients. If a regular client is suddenly rude at either the dropoff or pickup, or any time during the stay, I respond with politeness, then make a note in their file on rover.com. They may be having a bad day or something going on I don't know about. If they are rude after that, I will become unavailable when they ask for future bookings.

The main thing for me, having worked in retail, is to always be polite and courteous. Don't be sucked into their behavior. Show them kindness, you don't know what's going on. And it may be a one-time thing, in which they will consider you in the future. You want to portray yourself and Rover.com in a positive manner at all times.