Does Rover have a way of assisting (or suggestions) if a sitter is unabloe to complete a stay ,i.e., sickness or accident to the sitter? Is the owner given any info re: this?
From previous sitter posts, my understanding is that the booked sitter tells Rover right away and Rover finds a replacement sitter, and if the replacement sitter rate is higher, Rover then pays the difference (likely considers it customer relations/retention). Yes, of course, the owner should always be aware of where the dog is or will be staying. If I could refer to a Rover sitter that I knew, I'd try to make the transition as seamless as possible. However, if not, Rover will use the network to solve the unexpected issues that may arise.
That is pretty much what happens. Sitter notifies owner and Rover. Rover works to find an alternate sitter and arrangements are made to transfer the dog. One of my clients had this happen with another sitter and I took the transfer.
I would call Rover Customer Support asap at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]. They should be able to help you with finding a new sitter that is a good fit, processing your refund, etc. Hope that helps!
I would call Rover Customer Support asap at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]. They should be able to help you with finding a new sitter that is a good fit, processing your refund, etc. Hope that helps!