I had booked a stay with Toni on October 25th to the 27th. I had been led to believe that the back yard was completely secure by Toni & her husband. I picked Toni because of the fenced in yard. To me this was to insure my dog didn't get disoriented being in a strange place and wander off looking for us. (Sandy is 11 yrs old & has cateracts) Well I dropped Sandy off @2pm on the 25th and on the 26th @1:45pm I received a phone call from the Monroeville police department telling me they had my dog. She had been found wandering around on a very busy street by a neighbor and they called the police not wanting to call the dog catcher. Mind you this call came in to me LESS THAN 24 hours after I dropped my beloved dog off at the sitter! I was in the mid-west taking care of very stressful personal business, then to have to deal with this too. I phoned Toni right away and had to leave a message she didn't even know my dog was missing when I called. She called me back and told me that she thought Sandy was hiding somewhere in the yard and she then told me that 'she must have gotten out through part of the fence' she apparently knew the yard was not completely secure as she told me it was! Toni even made sure to get my cell phone number again when I dropped off my dog. I received not one update on my dog either. Then to top it all off when I picked her up as soon as I got back in town Toni told me that my dog didn't eat all weekend! If she had cared at all I feel she should have phoned me to tell me this. If she had I could have told her what to do to get her eating. But Toni chose to not do anything and just let her go. When I picked her up my dog, Sandy acted like she had been abused, fearful with her head and tail down as she came out of the house. Then when I got her home I filled her water bowl and Sandy drank down two full bowls of water like she had been without water all weekend. She then started to eat slowly and carefully. It took my dog 4 or 5 days to start acting normal again. I contacted Rover about what had gone on and after much review Rover agreed with me that Toni did not deserve to get paid for the horrible care she took of my dog. I am sure if you are looking for a qualified sitter you can find one that will actually care for your dog while you are away. My advise is to keep looking don't stop here!