I've worked at a veterinarian clinic for 10 years I have a side business taking care of clients pets that I've tooken care of for a couple years. I have pets of my own that I treat with love and respect as I would yours. Animals are like children to me They can't speak and they need our guidance and love to help them get through the day. As we all know these babies can't talk so it's up to us to interpret what that item might be which means what does that tail wag mean?? when they're barking consistently are you hungry?? Do you have to use the bathroom are you ill and etc. Every client I have encountered have always had nothing but great things to say after our first meet and greets. I love to send picture of videos of our endeavors whenever I can!!