Unfortunately I would not recommend Sara M for pet or house sitting. We loved her during our initial meet and greet and thought she would be a good fit for our animals. We initially were going to have her come by four times a day. She said that our evening and morning schedule requests were too late and too early, could she house sit instead. As they wouldn’t have to be crated longer than four hours at a time, housesitting was perfect for us. Our first issue was that she left our animals crated for more than 8 hours (6:30pm-2:30am) to go out Friday night. We texted once at 11:30pm, then called and text at 12:15, when we noticed they had been alone more than five hours and were crying on camera. At that point we became worried and contacted Rover’s customer service. I will say that Rover offered to send a replacement sitter however we didn’t want to stress the animals out with a stranger. Only then did she text she would be back within the hour, she was sorry and that she had let them out two hours earlier. Our cameras showed she had not. There was no need to lie to us when we can review the cameras and see it did not happen. However, after that text, she did not return for a couple more hours. We had also agreed that she would leave Monday at noon, as we would be home at 4pm. Instead she left at 8:30am, crating the dogs and leaving our house in disarray. There was dirt all over the floors, counters sticky, wet towels on the floor and bathroom counters. There was also puke on carpets and in both dog crates. The vomit brings me to my next issue. We had also stressed our youngest dog had to be watched outside. He had chewed wood before and suffered a blockage, which resulted in surgery. Our vet stressed he could not go through that again as his intestines could rupture. Throughout the weekend, I texted to check on the animals and to make sure he hasn’t chewed anything. She assured me that he had not and she was watching him. We came home to him lethargic and vomiting constantly. X-rays show that he indeed has another blockage which occurred the past day or so. There is nothing that can be done to save him at this point. Our only solace is that Rover is being amazing and doing a thorough investigation. Their agents have been so kind and helpful. We don’t want another family to endure what we are experiencing right now. No one should go through losing their pet like this. We will lose our baby because she did not watch him close enough as she was asked to do. Her negligence cost our baby his life. Our hearts are just broken and I regret believing she would take care of our animals.

Sara was super sweet and punctual. She seems to be a genuine animal lover which is something we were concerned about but no worries with her. Thank you Sara for coming out on such short notice.