We we're nervous about leaving our reactive dog with someone who didn't have experience handling animals with special needs. So when I read that Saga had years of kennel tech experience and had pitties of her own, we decided to proceed with a meet and greet with Saga, and she immediately stole the hearts of both dogs. She has a gentle nature that animals and people gravitate toward. Our pets received excellent care and on-time drop in visits over a holiday weekend. She sent us pics along the way that made us super comfortable with our first Rover experience. And she was super responsible about keeping our indoor cats inside while taking the dogs in and out, which was another worry of ours. We have already confirmed our next booking for our next out of town trip. Highly recommend!