I’m incredibly DISSAPOINTED with Raven and will NEVER recommend or use her again. There were multiple issues with her caring for my animals while I was out of the country this time. The first issue, (which is minor in comparison to the large issue at hand) is that she left the house without making sure the garage door was completely shut. (I even had a remote for her to open and close the garage to make it easy on her). She left the house and hours later my neighbor called me to ask why my garage was open. So she left my house unlocked, unattended, and everything in the garage exposed in plain sight for hours. The BIGGEST ISSUE which is COMPLETELY UNACCEPTABLE is she left my animals for 15 hours! In our agreement she was not to leave the animals alone any longer than 6-7 hours. One of my dogs has medical issues so it is imperative that he has interaction. She is 100% unreliable and irresponsible. When I booked her for this trip she offered to lower the price and I expressed that I’d rather pay the full amount of $1495 to ensure my animals were well taken care of. I paid the full amount and she failed miserably. I am beyond frustrated with the lack of care she provided while I was in another country. I worried the entire time I was gone. I’m not one to write bad reviews but I find it is important to let others know my experience. My animals are my children. They had no way to feed themselves, get water if they ran out, have the temperature in the house adjusted, go to the bathroom, etc. She had TWO EMERGENCY CONTACTS to get a hold of if she was unable to care for them, she didn’t utilize those contacts or even let me know she would be gone for 15 hours. When I contacted her after I came home she became argumentative telling me I was being unfair because she supposedly took good care of them the rest of the time. Our agreement was they are not to be left longer than 6-7 hours period. She then offered a slight refund and Added insult to injury by waiting 16 days and refunding a mere $60. It was never about the money it’s about the lack of care and the argumentative behavior after the fact. Leaving my garage open for hours and being argumentative is unacceptable in every way. There is ABSOLUTELY NO EXCUSE to leave any animal as long as she did. I’m so angry.

We will always use Raven when we take our family trips! Truly the best!