Rachel has been our substitute dog Mom for pets for years and we don't know what we'd do without her. She loves our pets as if they were her own and gives us 100% peace of mind when we have to be away from home. No detail is too small or unimportant for her to notice and handle. As luck would have it, we've also had a medical pet emergency or two come up while we were gone and having her there to take care of everything has been invaluable. She is totally dialed in to all our vet issues and simply jumps in to handle anything that needs to be addressed. Her communication has always been terrific and we've never had a moment's anxiety or doubt about the situation at home when she's in charge (which is every time we leave). The real evidence is the calm, content state of our pets when we return--it is always obvious they have been well cared for. If you're looking for a caring, responsible and reliable person to fill in during your absence, she's it.