We hired Rachel to stay with our dog at our house while we were away getting married. We had one small miscommunication mishap with her, where we couldn't get in contact with her the night she was supposed to start. We had no way to make sure she made it into the house and was with our dog, after we had asked her to notify us when she arrived. After a few hours of panicking, she finally contacted us back, and let us know it was because her daughter had given birth. That was fine, and a one time issue is excusable, things happen. However, after our return, I ran into my neighbor and she said she felt compelled to let me know that Rachel, many nights in a row, left my dog outside and in the dark while she went out of the house for hours. Our dog is not an outside dog, and honestly no dog should be left in the dark. Apparently he barked constantly, disturbing the neighborhood, and causing himself extreme stress to the point where he got sick. She notified me during the stay that he was having stomach issues, but I was not aware of what was causing it. I had made it clear to her at our meet and greet that he needs to be supervised at all times when he is outside and that when he starts barking he should be brought in, neither of these requests/directions were followed. The only reason I gave her two stars, and not 1, is because she was flexible and extended her stay by 1 day at our request.

Rachel was fantastic with our two dogs this weekend. We really appreciated all of the updates and pictures she sent. Definitely booking with her again!