We live in Georgia but were coming to Charleston, SC for vacation. So, we searched for a sitter for our two Maltese there because we wanted to be close in case of an emergency. Our experience started out well. Rachael texted and sent pictures and all seemed fine until I received a text from her on Saturday morning. She was very upset because my little girl Zoey chewed up her mouthpiece. Zoey has bad back legs. So, she can't jump up on anything. She even has trouble with stairs. Rachael had placed Zoey on her bed, left her there unattended and she got the mouthpiece off of her nightstand very close to the bed. I feel it's the responsibility of the sitter to make sure things like that don't happen because at the end of the day, a dog will he a dog and they may do things out of character due to separation anxiety. Rachael texted me very upset. So, my husband hurried over and picked up our dogs. We were in the middle of our vacation and had to make other arrangements for our dogs at the very last minute which was very stressful. Rachael wanted me to pay her for the full stay to cover the cost of the mouthpiece. I had originally agreed to do that until I really thought about it and felt like that wasn't my responsibility. She should have been more careful. I called Customer Service at Rover and they were amazing. They gave me a credit for the remaining days. They also offered to help me find a new sitter. I was very happy with them and how they handled the situation. I definitely won't let this specific sitter cause me to stop using Rover. I'd recommend Rover all day long just not Rachael. The purpose of a dog sitter is to help relieve stress while you pay someone good money to take care of your dogs. That was not my experience with her at all. The sad thing is that had intended on tipping her well because I felt like she was originally doing a great job. Unfortunately it ended badly and Rachael has sent me a few scathing texts.

Rachael always makes our pups feel at home! We love having someone so close and attentive and definitely recommend her to anyone looking to board their dogs!