Unfortunately we had a bad experience with Natalie M. Everything was great up until the sitting, she was communicative and friendly. We booked her services for one day for two dogs while we attended a funeral. We told her through text and in person that morning that we could be finished early at the funeral early, but the latest we would return would be 4 pm. The furneral did finish up early and we texted her to give her a 20 minute heads up of our arrival, she did not respond. I texted her when we arrived, she did not respond. It was apparent her vehicle was not there. Her phone number was posted on her door, I called a couple of times, no answer. We could hear our dogs in the house, stress barking. I called the Rover emergency line, they said they would try to contact her, but to wait until 4 pm to escalate further. I tried her again, no answer. She finally acknowledged my texts and calls at 3:45, arrived after 4 pm, which was later than my booking. Her excuse was that she went to her sister’s to nap. When she let our dogs of her house, she was holding her toddler and did nothing to help ensure the dogs didn’t get out of the gate, they were so stressed, it was chaotic and one ran out onto the road! When you are being paid to provide a service to someone, you should be: 1) present to provide the services unless of an emergency or extenuating circumstances; 2) communicating with the client what you are doing, where you will be, etc. 3) accessible to communicate by phone or text, especially close to drop off and pick up times. My family and I sat on her front lawn for an hour in our funeral attire waiting for her to return from a nap. We were already emotionally exhausted from a very difficult day. We then had a 3.5 hour drive home, which she knew about. This was our first experience with Rover.com, it was horrible.

Our dogs had a wonderful time. They were well cared for and spoilt with lots of love and fun play times. They came home very tired from all the fun they had.