This was my first time using Rover and I am quite impressed overall! Michelle is awesome. Very sweet and friendly and timely. I cannot say enough good things. She helped walking my "special needs" epileptic dog, Reino (he is unable to "turn off" due to a genetic brain disorder) who is hyperactive and at most times, uncontrollable) while I am recovering from bad foot. Michelle was very patient and kind with Reino. I will DEFINITELY use her again in the future and recommend her highly to others.