Mia was a wonderful dog/house sitter. We would hire her again and again. Mia communicated well with great photos while we were away and we returned to a happy dog and tidy home. Mia was great.

I returned home to find my cat, Azland, with a life-threatening infection that was impeding his ability to breath. His face was so swollen that he could not close his eye, and I could not close it for him. The smell was awful, and it was clear that an infection was present. The emergency vet would later tell me that two tracks had formed from the infection-one into his mouth and another under his chin. When I later checked, drainage was present all over his bed. When I called Mia her response was "I thought his eye looked like that because he's old". Mia had seen Azland in perfect health at the meet and greet, as well as at the beginning of her stay. Mia never bothered to reach out again to see how Azland was doing. This infection had clearly been present for some time. Azland was suffering and in pain. Not only did he see the emergency vet, but his regular vet four separate times. He had to receive X-rays, wound care, IV hydration, antibiotics, anti-inflammatories, pain medication, and eye drops. Thank goodness Azland recovered from this infection, but he is now blind in that eye. While I understand that Mia did not cause this infection, her extreme negligence allowed a simple infection to grow into a severe infection that has now caused permanent damage. Prior to leaving, I emphasized to Mia that both myself and my neighbor were available to her at all times. I stressed my desire for her to take the cats to the vet if she had any concerns. I later found out that Mia also has 24/7 access to veterinary support from Rover. I do not recommend Mia for any type of animal care. There is no excuse for her complete disregard for the health of my cat. I would give her zero stars if allowed.