Marty and Robert were so welcoming and truly accommodated my senior pup and his needs. On my first visit, I felt Duskie was safe and left in good hands. They took fabulous photos and provided thoughtful updates. We’ll definitely be back again!

I was very hopeful about Martin and Robert. I used them once before for a few hours and decided to do the same for a longer daycare experience. My dog is a happy boy and was thrilled to be there of course, but when I picked him up I asked when the last time he went potty, and Robert said they forget to update the report card but my dog should be good. My instinct told me to take him potty immediately and, I was right. My dog REALLY had to go. A long pee and poop, which means he’d been holding it in for hours and uncomfortable. When we got home he drank so much water, super thirsty and was exhausted. I looked at the report card they provided and he only got 1 walk and 1 pee over a course of 7 hours! That was very disappointing. Also, the pictures they sent of him indoors shows him wearing his harness, which means they didn’t take it off for him to relax. He likely had it on the entire visit, which is restrictive and rubs against his skin. I’m planning a trip in April and decided to book their boarding services to give them another chance. My intention was to chat with them beforehand and share my feedback / expectations about my dogs care and to make sure we are on the same page. I visited their calendar to check their availability and it looked wide open in April. I submitted the request to book and a few minutes later I received a message declining my request saying they are taking a trip and forgot to update their calendar. The interesting thing is, this has happened before. They have repeated patterns of scheduling mistakes. I tired to book them in September and November and they said the same thing, “Sorry, we have another trip scheduled!” My experience and observation is that they don’t update their calendar and mislead pet parents showing open calendar availability, when it’s not true. Since this happened 3 times I don’t trust them and won’t use their services again, which is unfortunate. I shared my disappointment with them, and the response I got was “I understand your frustration. We will do better.” I honestly hope so. Just as quickly as you are booking all these trips, you can easily update your Rover calendar so you can better manage your business. Repeatedly canceling and declining clients creates a bad experience and thus impacts your reputation with current and potentially new clients.