I don’t like leaving negative reviews because we’ve had lovely dog carers on Rover before. But as a pet owner, I would’ve appreciated seeing all reviews (past incidences during care, not just positive reviews only being published) to be able to properly evaluate potential carers. It broke our hearts to learn our dog was not being properly cared for during his stay with Marsha. He had to be taken to an emergency vet for injuries. We weren’t receiving regular updates about him during his first few days, unless I asked, which is unusual for carers on Rover. When I was finally sent a message, but it underplayed the situation (he’s been licking his paws the last two days) I knew something was not right. We rushed back early on a redeye from our trip after the emergency vet informed us what state he was in, and it took Snowy more than 2 months to recover with multiple more vet visits. He was covered in foxtails that were not removed after walks or playing in her Marsha’s yard, that after days not being removed dug under his skin into his paws & inside his ears, they had to be removed surgically. There was an unexplained bloody rash on his tail our family vet found on his follow-up checkup when we picked him up. It’s just simple daily care that pet carers need to exercise to ensure pets in their care are safe & in good health, so it was disappointing that even simple care was missing during his stay. Our poor boy took a long time to recover, and not just physically. We’ve had reliable dog carers using Rover before so this was a shocking experience, and Marsha seemed lovely when we interviewed her before booking the boarding stay. But I can’t recommend this carer, it was one of the worst and heartbreaking experiences we & our poor pup have had.

Came on time to walk my puppy and was consciounscous that he was apprehensive walking with a stranger so she introduced him to her dog and he played & got along