Very patient. Also educated on dog feelings an health.. They say im a dog whisper 😃. I pay close attention to pet as far as if there mad or sick or dehydrated. Didn't forget to mention since its cold outside there coats to keep them warm. I love to speak to animals which i feel they listen an love to watch family movies with them it seem as it keeps them calm. Grooming an rubs are also part of it we cant forget that.. Also if the owner is ok with it traets an gift for good behavior are part of the deal. Also if they make a little mistake i have patience to teach them for better without being hands on just have a nice talk.