I completely trust Lindsay with our 50lb mini golden doodle; Lots of play time and attention, treating her like one of the family. I’ve known Lindsay for 6years and she is a very honest, wonderful person with a big heart for animals. I know she is professional and accommodating for her clients; Definitely recommend!

Prior to booking Lindsay we had a meet and greet scheduled. The meet and great was rescheduled and she kept having, what seemed at the time, valid excuses to adjust the time. We still met with her and thought that she seemed more than understanding about our expectations and like a reasonably nice person. We booked Lindsay for house sitting from mid June 3rd until late afternoon June 6th. Knowing that we were either gone to work or out of town Lindsay stopped by between 12:00 PM and 10:30 PM on June 3rd for only approximately 1.5 hours to let them out and feed them. This was unsettling especially because we have a full fur pack, they had been locked up since 7:00 AM that morning, one of our dogs has known medical concerns for seizers, and I attempted to verify before leaving town that the expectation was clear. Lindsay originally said she understood but then when we questioned how the dogs have been locked up essentially 14+ hours she stated she thought she was only doing check ins throughout the day and staying the night for a few hours. This did not meet the expectations at all and the weekend was ruined by trying to find replacement emergency sitters and worrying about our pets to the point we just came home early. Not sure what happened between handoffs of the animals but did find one of our dogs seizer pills on the floor, accidents from the bigger animals due to not being let out enough, and one of our dogs has unknown irritation that went unnoticed too long on her neck. While rover made an attempt to fix the situation the solution that they proposed was to log into our account to seek another dog sitter that had never been to our home, know our animal needs, and potentially had higher rates that we would have to pay up to 75% difference. Ultimately this has made me question people's true intentions of using this app and believe now most are just trying to earn a quick buck instead of providing genuine care. I believe Lindsay is no longer either allowed or accepting house sitting job but honestly don't feel as though she should be allowed to continue services since our dogs ultimately suffered by not receiving the genuine care agreed upon. This trip was easy for us to return from but some pet owners may not be as lucky.