Kara is the best! Pancake loves going to her place and relaxing in a sunbeam.

Sorry for the very late review but it's very fresh in my mind still.... I had been driving back from Michigan to NY. There was an extremely bad ice storm in NY and it was taking longer then expected. I was feeling very rushed to get her in the unsafe driving conditions. My dog is extremely strong and pulls on the leash, on an ice covered ground that equals falling for sure. I had mentioned how badly the ice was accumulating on the ground and asked that she please lay some salt before I got there. When I arrived EVERYTHING was covered in THICK ice. When I got there she sprinkled a little cup on her front door landing ONLY. Mind you, this is a multi home location which includes a walk from parking lot to a sidewalk and all the way down that sidewalk to the end to get to her house. She literally handed me my dog and dogs belonging through a cracked open door(never once fully opening the door)and then shut the door and left me to struggle to get it all to the car. Definitely felt like she couldn't wait to get rid of my dog. She did mention at one point that I could purchase another night if I wanted but also made it clear she would much rather her picked up that night. Personally I would never want ANYBODY driving in those conditions but to her defense she did ask if we made it home ok later. A little patience, HELP and consideration would of went a VERY long way. I ended up with a twisted ankle and I have no idea how my dog didn't get hurt since she kept falling on her hips as well. SALT needed to be laid down as I specifically asked or to reschedule pickup during a more safe time.