We have booked a 4-day, 3 night house sitting with our two pups with Kalissa due to an out-of-state trip. Our smaller dog is 15 years old and requires regular supervision as he is aging and thrives well with human interaction. Our bigger dog is 7 years old who loves to play and roll around the yard. Primarily for our smaller dog, we felt that house sitting would be the right fit as he will get the attention he would need. Although our bigger dog is a little bit more independent, she is use to having someone at home. We also wanted to ensure that they were both safe overnight. Prior to the booking, we were able to meet Kalissa at the house as she observed their feeding and outside time. We have confirmed several times that she understood our expectations and that we specially needed someone to stay overnight because we didn’t want them to be left alone for more than a few hours. We felt confident that she was capable in doing the job and she had great reviews. We were getting a little anxious on the first day right before the scheduled time as we were getting ready to head out and it took her some time to respond to our message re: instructions to get into the house (we do not want to give out any personal door codes without a clear confirmation). However, ultimately she responded, was able to get in without any issues, completed the pups meal rituals and outside time. She also sent us multiple pictures saying that everything was okay and they were as content as they could be. Things seem to be going smoothly as planned. The first thing we have noticed that was a bit concerning was on the very first night, she left the house after their nightly routine at midnight and stayed out to 5 am. (We were able to see her through the outdoor camera). We also heard through the camera that our smaller dog was feeling disoriented as he had started to whine. We didn’t think anything of it as we were sure there was a good reason and that she would be in regular communication with us. On the second day, we did not receive any communication, pictures or updates. It wasn’t until we received an alert about 7:15 pm that she left the house. Since we didn’t get any updates that day, we decided to check in with her after midnight and asked when she was planning on returning as we didn’t want a repeat of the night before. She responded a couple of hours saying she had some personal matter for the last two days and that she will be returning to the house now. We were quite upset that we booked a house sitting service and instead seem to have received more of drop-in services. We requested for her to tend to her personal matter as it was getting in the way of her responsibilities with our pups and they were not getting the care that we thought we were paying for. Unfortunately, the service was canceled and we had to work with Rover Support in getting emergency service for the remainder of our trip. While working with Rover Support, it was clear that it would be difficult to find a sitter during a last minute request so we decided to end our trip and return home. At this point, the dogs had not been out for nearly 12 hours and appeared to be very uncomfortable. We really wish that she would have communicated what was going on during the two days she was at the house. We would have been more at ease and may have made arrangements early. Leaving the door unlocked and our dogs alone for hours at night had put them in an unsafe environment. Unfortunately, for us, Kalissa was not the right fit for us and we will not be booking any services with her in the future.

Kalissa did a great job with my cuddly little dog. He was happy and well cared for while I was gone. Kalissa sent me pictures so I felt confident things were fine back home. Will use again!