Jenna was super professional when we met up. Kirin warmed up to her instantly and Jenna gave updates when she could. Will definitely go back to her to watch Kirin in the future!! Highly recommend her.

This was my first time using Rover with my own dog. Jenna and I scheduled a meet and greet a few days before I was scheduled to drop my pup off. I showed up on time at her apartment per her request and tried calling Jenna. She didn't pick up through the app nor through the apartment directory and we ended up not meeting that day. It was a complete waste of time. I expressed my concern about being able to meetup the day of drop off and she assured me that she would be available and ready to watch my dog. Well, come 6:30 AM the day or drop off, Jenna did not respond, once again, and I had to stress out about who was going to watch my dog. I had to pretty much McGyver my way into the apartment building, but luckily a nice tenant understood the situation and was able to card key me up in the elevator so that I could drop off my dog. I knocked on the door and Jenna seemed bewildered as to the fact I had a reservation to drop off my dog at that time. With no other option at this point, I gave me dog to a a complete stranger and I almost missed my flight. A few days later when I picked up my puppy (5 months old), Jenna informed me that she chewed through her Wonder Walker harness that I just bought as well her leash. She has chewed through harness before that did not fit her, but for her to chew through a harness and a leash infers that she was not being watched and tied up. How does that happen, a leash? Jenna gave me a "military grade" leash in return for the leash that was chewed up. I had to pay for a new harness. I would not recommend Jenna for watching my dog ever again. Oh, and it said she didn't have a dog on Rover, but when I knocked on her apartment door there was another dog barking...