Jaye was very attentive and sent lots of updates throughout the week!

This is the second time I used Jaye. The first time appeared to go well, my neighbors said they never saw her, but since she lives walking distance I assumed she walked and gave her the benefit of the doubt. I decided to charge my cameras for this booking and was very disappointed in the overall attention my dogs got. She sent her daughter to care for my dogs the third evening and she didn’t feed them, I saw they didn’t get dinner until after 10 pm. Her daughter didn’t acknowledge my dogs, just stayed on her phone the whole time. When my dog jumped on her she shoved my dog down twice and hollered at her. Not loving at all. On the same night Jaye brought her daughter and a girl I didn’t know into my home, this was never authorized. I have no idea who this female was wondering about my house at 11 pm. I did authorize Jaye to bring her daughter to help, but not send her daughter in her place. I definitely didn’t authorize this mysterious third female to enter my home. Although Jaye told me she had plans Saturday, she said she would spend time with my dogs in the morning and evening. She was only at my house 30 min that morning, and didn’t return until later that evening leaving my younger dog kenneled all day. My vacation was stressful watching my dogs get no attention. I timed the amount of time she was at my house each day and it averaged 2 hours, when I booked her for in home sitting. I didn’t expect her to spend the night, but communicated her I didn’t want my dog kenneled all day, and that’s exactly what happened, my dog barely made it out of the kennel. I communicated my concerns to Rover but they said they needed 48 hours notice to replace her. I will not be booking again with Jaye. She seemed so nice and trusting and I was so saddened watching the videos.