It’s taken me several months to finally write this review because my emotions, over what happened to my dog while in Jakhalia’s care to the response from Rover, have gone between feeling enraged to horrified. I needed to board my two pups in mid October, so this was my second booking with Jakhalia after having a pretty successful experience with her a month earlier. During a check-in via text, she relayed that one of my dogs had “scratched” the other. I know they can get a little rowdy with each other, so I asked if any blood was drawn and she yes, but the dogs were okay. When I picked up the dogs a few days later, I immediately knew that one of my dogs was not okay. He was shivering, lethargic, and there was a significant amount of dried blood and pus on the top of his head and over one of his eyes. I asked her again what happened and she insisted that my other dog had made the “scratches”. She did add that she had put some liquid bandage over his injuries. Once I got them home, I called an veterinary ER clinic because he appeared to be getting worse and was refusing to eat or drink water. When the vet examined him, I was told his injuries were not scratches at all and were actually bite/puncture wounds and would require antibiotics for his infection and several sutures. He also had a scratched cornea. Basically, my dog was mauled!!! I asked if my other dog could have caused the injuries and was it was possible, but highly unlikely given the location and size of the puncture wound. Both of my dogs are Chihuahua mixes and are roughly 14-15 lbs. After hearing what the vet told me, I contacted again Jakhalia to ask if there was any way possible that my dogs had come in contact with another dog and she assured me they hadn’t. When I showed her the pictures of my dog after the vet visit, she apologized profusely and offered to refund the cost of the boarding. When I followed up with Rover to see what recourse I had, they informed me that I would be responsible for up to $250 of any expenses that I had incurred in vet bills (nearly $600) and that they weren’t responsible for any incident that occurred while my dogs were in Jakhalia’s care when I asked them for a refund for the boarding. I told them that she had offered to refund my fee, to which they said that she was financially not in a position to do so. They eventually did knock $200 off after I kept emailing them. So, bottom line is that Jakhalia was unwilling or unable to tell me exactly what happened to my dog while in her care, so I can’t recommend her. And buyer beware when using this app; make sure you check out your sitter thoroughly; be sure to read ALL of the disclosures; and ask a lot more questions when booking with someone! Next time, I’m just taking my dogs with me!

Only reason I am giving one star is because she was flexible about the time. I didn't see her apartment but my dog was noticbly upset the whole time he was there. Upon picking him up he was extremely dehydrated. So much that his poop was like little hard rocks. I had to stop and get bottles of water in order for him to even walk. And he smelled awful. Never will use this person again.