On the upside, Heather and Tyrone were very responsive, great communication, sent pics daily, and graciously worked with us when I mistakenly booked the wrong weekend. They also gave us some grace during the "pick up window" when our flight home was canceled (which we really appreciated). Overall, they were kind and easy to work with. On the downside, they have several large dogs who (naturally) don't take kindly to a strange pup in their territory. As such, our dog was kept inside for the entire weekend stay. He was very dirty when we got him back and clearly he had not been out for some time (as he pee'd more than I had ever seen him pee as soon as we picked him up). There was an outline of dirt on his coat where the harness had rubbed his fur thin, indicating that he had been left in his walking harness during the entire stay.

Heather and her family is one of the best! They really took care of our puppy and provided us updates from time to time.