Nightmare experience, the worst we have had in many times using Rover. The dogs should have gone out around 9:30-10:30pm each night then gone out again by 8am or so the next morning. This did not happen on 2 of the 3 nights, according to our smart lock. The first instance was especially problematic because the next morning Gabriella texted me at 10am to say she was stuck in her apartment due to a doorknob problem and the dogs had not yet been out. When I asked when their last break was the night before, she said 10pm. The lock says 8:30pm. Then she did not make it over until nearly noon the next day, and in the meantime, one of the dogs peed on a fine silk rug. I asked her to dab it up then spot clean with a diluted vinegar solution. When I came home, the entire rug was soaked and damaged, and still smelled like urine. These rugs can be professionally cleaned if soiled, even if red wine and other stains, but whatever she did in the aftermath appears to have ruined the rug beyond repair. When I came home, the dogs were a little too happy/excited to see me; usually, they greet me but do not act *relieved* I am back. They were eager to go out even though it was like 1-2pm and nowhere near a normal break time for them. One of the dogs was panting and took a large runny poop, which was unusual in form and timing. A day later, he had full liquid diarrhea on yet another rug (at least this one was more replaceable and less expensive than the first). I began thinking about what could have gone wrong and realized she must have fed him cat food. We have two stainless steel containers next to each other with the different foods. No one else has had an issue with this, but Gabrielle did not ask to clarify or confirm she was giving the right food. Now we have a sick elderly dog and are down $140 in vet bills and many hundreds in rugs from a 3-day Rover stay. I hate to write a bad review and am sure Gabrielle didn’t mean any harm, but we are much worse off for this stay.

Gabriella took excellent care of our dog for 2 weeks while we we're away and we were very happy and our dog also seemed to take to her very well too.