Schedule with Francis weeks out and fully paid for 2-1/2 weeks to watch our dog while we were out of town. Confirmed with him the drop off time a few days before and he confirmed. Arrived the day of and no answer to the door… multiple knocks and door bell rings for over an hour. Messaging him and calling him received no response. We had to frantically find an alternative dog sitter and hope we still made out flights that morning. Messages back hours later saying he didn’t hear anything and was sleeping due to working Night Shift the previous night. Messaged us if we could still drop our dog off… but no, we already found someone else by that time. Terrible communication! Says he’s a stay at home dad but that doesn’t seem accurate. Not sure what happened but the worst experience on Rover we’ve had using it regularly as we travel the USA.

Highly recommend.