Unfortunately this was not a good experience. This was our first time using Rover. Dana confirmed boarding for 6/8-6/12 and confirmed the drop off time. However, when we went to drop off our dog at the agreed upon drop off time, there was no one at the residence. We tried calling, videoing, messaging and no response. We waited two hours and then had to leave. We reached out to try and adjust the drop off time or find out more information but no response. We asked if Dana could please cancel the boarding since she was not providing the services, and so we could be issued a refund. No response. I understand things come up, but a little bit of communication would have been appreciated. Days have past and still no updates or explanation as to what happened and the booking was never canceled from Dana’s end. Not good. Would definitely not recommend.

My dog was fine, but I was charged double for 1 booking and did not receive a refund