Cynthia has an excelexcellent work ethic, and passion to boot. Our puppy, Dingo, was a rescue and very skittish at first. She was very understanding and helped him to gain confidence on the leash. He warmed up to her very quickly, and even recognizes her by name. She was always diligent to feed him on our schesule when he needed to be watched. She even has base knowledge of breeds, which was so helpful. I think what makes Cynthia great is that she really makes an effort to understand your dog. She wants to get to know them. Even just walking them, she is good at determining what to avoid (in our case, other dogs!), and what to praise them for (we taught our puppy to "wait" at crosswalks, which she also made sure to reinforce). That level of personal connection is one we have not gotten from other walkers/ caretakers. If you are looking for someone to trust, look no further!