STAY AWAY...this was the worst boarding experience EVER! We drove to NC from MD to take my mother to surgery. We booked a time and messaged her when we were 30 minutes away only for her to tell us she was over an hour away. We were out of options so she arranged for us to leave our pup at her sisters where she would retrieve him (desperation does crazy things..I had to get my mother to the hospital another 2 hours away). She messaged us once during the visit to say he was doing well. We went to pick him up early..he and his belongings were outside in the yard. He was in his crate covered in fleas and urine with wet urine soaked food all over the ground and inside the crate...and it wasnt even HIS food because his food was still sealed in the bags we sent. He had clearly not slept on hos blanket because it waa still Gain fresh. He had not been walked because halfway to my moms house he lost control of his bowels in my car. He continued to defecate for at least ten minutes after we got him out of the car. We had to wash him repeatedly to get the urine and fleas off and he was afraid to go in his crate for days after even with the door left open. I knew when she was so irresponsible about the time that it would be awful but I never thought it would be to this level and if I could have figured out a way to keep him at the hospital with me I would have never left him. Never ever ever ever book with this person.