I could write a much longer review, but I will attempt to stick to the point. We utilize Rover.com frequently, a wonderful reliable service. Our regular dog sitters were not available for this particular short vacation our family scheduled. We have never had any issues UNTIL we had Connie and her husband care for our dog between Christmas and New Years for a few days. Connie and her husband appear to be lovely people, however, they are clearly inexperienced. #1 She charges an unadvertised "holiday" rate that few people on Rover.com do. She did not disclose this to me verbally upon our meet and greet, and her holiday rate of $45 was not advertised on her page...she "advertised" $35/night. I assure you, I would have never contacted her at the rate of $45/night because the majority of dog sitters charge much less. I did not "discover" her higher rate until it came time to pay her online after I got home from the meet and greet, and this is what she had billed. I felt this was sneaky and dishonest, I questioned it, but she was adamant about "having" to charge that rate because of the holidays. I researched her Rover.com page even more to find where she has that in writing, and after a couple online steps, I finally discovered her hidden list of multiple dates where she charges the holiday rate. It was not clearly advertised. I felt at this point that clearly she did this for the money, not because she loves to care for pets. But, unfortunately, it was too late to find someone else, so we went with her. #2. I explained to her at the meet and greet, and on the drop off day, that we weren't sure exactly what time we'd be able to pick our dog up upon our return, but because we were traveling up the coast, it would probably be around 9 or 10 pm/late evening. She acknowledged this, and stated that that would be fine. She requested we let her know when we are on our way traveling back to San Diego. I agreed, and we left our dog with her. Not once did she state there would be any extra fees, nor did she inform me of the "Rover" late pickup policy. We've never had any issues about pickup times with our other dog sitters on Rover.com. So needless to say, when we were headed back down the coast, I informed her we were on our way, traffic was horrible, and that we'd be picking our dog up at 10pm. In response, Connie informed me that she was VERY surprised we'd be so late, and that she would be forced to charge us another night's stay if we picked her up that late. She was argumentative, and denied ever agreeing to that upon meet and greet AND drop off day. We felt this was very rude, and inappropriate behavior, and at that point we were forced to cancel all of our plans for that evening, and immediately went to pick our dog up from her house. She had no remorse for the fact that she caused us to cancel our plans, nor did she apologize for her abrupt behavior. She is definitely not flexible with her time, and it is my impression that she doesn't really enjoy watching pets. She couldn't wait to get "rid" of our dog. (by the way, our dog is the easiest and sweetest dog ever to care for). She and her husband were quick to hand me the written Rover.com policy upon my arrival. #3. There is a difference between those who watch your pet because they love animals, and those who do it for the money. Clearly, she does it for the money, and we definitely will NOT be a returning customer, nor will we refer her to anyone we know. With more experience, she and her husband may someday learn that they can't treat their customers that way.

Connie is a great sitter, she was very accommodating, caring and responsible. This was the first time Oliver had stayed over with a sitter, and both of us were nervous! Meeting Connie put me at ease, and Oliver had a great time with her. Oliver has strict diet restrictions, Connie took care to make sure he followed them. Thanks, Connie!