Look, I don't love rating anyone 1 star. We're all out here trying to do our best. So consider this a combination review of both Cindy and Rover as a whole. Because ultimately you're taking a flyer on a person, trusting both them, and the service and the community at large to steer you toward someone who's capable of taking care of family members and, in our case, a house. We booked Cindy to stay with our two dogs for a week in October. On our first morning away, we checked in with her and were told she was feeling sick and had left the house. Okay, so this sucks. On a human level, I totally understand that people get sick, and I hope she's recovered since. But it was a different game altogether when Cindy informed us that she wouldn't be returning to the house. That's a betrayal of trust. What's more, she did not contact Rover or try to help us find a replacement. Instead we were left scrambling to find someone from 3000 miles away. Moreover, she hadn't slept in the house the first night as we'd contracted her to do, leaving the dogs on their own, and she left vomit in the toilet, which we came home to a week later. So, no, I would not recommend Cindy's services. But that's the trouble with this kind of site, and in general I wouldn't recommend using Rover, either.

It was such a relief having Cindy sit for us. Our pets loved her, we knew they were being well cared for. Her communication was always quick, and she sent many updates. Highly recommend her!