Miss Cassandra did a good job taking care of my pets while away for a week. She communicated well via text and video messages too! She made me aware at our initial meet & greet that she is new to Rover and as a result had little experience with in-house pet sitting. We were able to discuss general house and pet etiquette, such as feed times, pet clean-up, access to outdoor areas and house rules. Everyone runs their home differently and it is important to write down expectations so home etiquette is clear for any pet-sitter. Improvement of her services will take place with more experience.