Carmela was my first experience arranging in-my-home petsitting with Rover. I had concerns about whether a complete stranger would work out OK for our Shih Tzu girls. And my husband and I weren’t entirely comfortable with the idea of leaving a new-to-us petsitter alone in our home for a week while we were thousands of miles away. When Carmela stopped over for a Meet & Greet, we agreed to give Rover a try and book her as our first Rover petsitter. Our girls seemed to like her, and now that we’ve returned home, we can say that not only do we like her, too, but we also trust her with our girls and our hone. We were delighted to receive photos of our girls during her stay. They looked happy, and that built our confidence in her and in using Rover. Carmela had some questions during her stay, and we were able to respond to them quickly enough to assist her. The most important condideration for us was whether our girls would be as safe and happy with her as they are with their usual (non-Rover) petsitter. Our concerns were put to rest when she noticed some pee on their pad that looked Iike it may have had some blood in it. This had never occurred before with either of our girls. We were so pleased with the way she handled this unexpected challenge. Carmela stayed calm and did not rush them in to be tested by a vet. She sent us photos and together we were able to decide to monitor the situation further before seeking professional medical assistance. Thankfully, this happened near the end of her stay. When we returned home, we watched the girls very closely and were relieved that this observation did not recur. So, all’s well that ends well :) This experience in particular reinforced to us that we had made the right decision by choosing Carmela to stay with our girls. She handled it like a pro, and now we know she is a good match for our girls. We would book Carmela again and would recommend her to other pet parents who are concerned whether Rover would be a good fit for their little loved ones.

I've used Carmela a couple of times now to walk my dogs when I've been in a pinch and couldn't get home after work before heading to other appointments. She went to my house and accessed my "hidden" key and easily was able to work with my alarm system. My two dogs, Lola and Cooper, were well taken care of and happy upon my arrival home. I think Carmela does a wonderful job with my dogs. I trust her completely.