I booked Cara last minute because the normal person that watches my dog wasn't available over the holiday weekend. We text back and forth talking about details and such. This was my first time using Rover so I wasn't quite sure how this all worked. Cara was kind enough to allow me to drop my dog off about 15 minutes earlier than we scheduled since I got there earlier than expected. When I dropped my dog off, I asked her if it was ok that I give her a time range of my return because, with driving, I knew many things could happen with traffic and I didn't want to be late on my return. She said that was perfectly ok and I gave her a time frame of between 4-6:30. I knew that was a big time frame and made sure that was ok with her. She said that was perfectly fine. The second day being gone I got a text from Cara saying my dog didn't eat the first day so she gave her ham and other treats. She checked with her vet (not mine) to ensure ham was good for dogs. Good thing my dog wasn't allergic to ham as she does have many allergies due to her breed. That night she text me asking about what time we would be there to get my dog the next day. I didn't see the text until the next morning unfortunately. I then told her we would be home about 5:30. Well within the time frame she and I originally agreed upon. I then get a text back saying that wouldn't work. I needed to be there by 4 because she made plans. If I wasn't there by 4 she would be charging me an additional day. She says I agreed to be back at 4 which is very untrue. I'm rarely back from vacation by 4 because of the drive. So I had to pack my family up extra quick. Rushing to get out with a 3 and 8yr old isn't fun at all. We cranked it back and was going to be late due to traffic. I finally had to call a family member to go get my dog so I wouldn't be charged another day. PLEASE BE SURE TO GET ALL TIME AGREEMENTS WITH HER VIA TEXT OR EMAIL. OTHERWISE IT DIDN'T HAPPEN APPARENTLY....I only gave a 3 star because she did take great care of my dog other than giving her ham before asking me. Other than that, it was a very stressful experience trying to rush home from 5 hours away so I wouldn't be charged another day. She will take care of your pet. But be sure to get everything in text or email so you have proof of your agreement. UPDATE: Rover support has confirmed with me that my original request for a sitter specifically stated a pickup time frame of 4:30-7p. So she accepted my dog with that time frame of pickup and still made me get home by 4 from my vacation with the threat of charging me an additional day. BEWARE!!!!!

cara was nice, our dogs got along .overall just great