Words cannot express how dissatisfied I am. We wanted to book a River because it we thought it was going to be a better situation for our dog with being in a familiar place. Starting with the infrequent visits - we booked for a house sitting which was suppose to turn into 4 daily visits - I was fine with. The visits never totaled 4 and often 2 - with up to 16 hours in between. When I noticed this I was given different excuses each time. Confirmed with our Ring Camera. the amount of “accidents” was astounding as you can imagine being kept indoors for 16 hours at a time. The smell of urine was so strong when we opened our door my wife started crying. I did my best to locate the urine downstairs which is hardwood and took care of it. I moved the kitchen island and was presented with even more urine lurking under it. We got back into VA at midnight - and my 1.5 year old had to go down - her room was so full of urine smell it was clear that this dog was being neglected. I wish I could say this was all… Levi our cattle dog had a large hematoma on his ear and it was folded over. Incredibly painful to touch. I immediately called the Rover emergency hotline and was told they will contact me in 24-48 hours with a case worker. Because of this - I not only have to pay a professional cleaner to come in and remove the filth and smell - but have a Monday appointment to bring my dog to the vet to have his damaged ear looked at. By the way - zero response from our “caretaker”

She was very nice, but she did not proactively send any updates or pictures. I didn’t ask specifically but I do feel that even if a client doesn’t ask you should at least send an update a day. She did respond pretty quickly when I reached out. My dog was fine and seemed in good spirits when we got back but I don’t really know how everything went or what they did.