Brenda was such a sweetheart!! :-) Just a few minutes into bringing our dogs into her place, both of them had an accident... She was very patient and understanding and even helped us clean it up!!! She listened to all of our care instructions very carefully and made my bf and I feel very assured that they are in good hands, even though this was our first time using this service. She was very responsive through text; replied promptly and with photos of dogs when asked for. Since one of our dogs has a small infection on his right paw, Brenda administered the medication just as we directed!!