Bernice communicated well and seemed conscientious. She was juggling multiple dogs and kids during Ashoka's stay so perhaps that is why she seemed a bit distracted. Even though she texted me I wish she'd taken the time to send me pictures or videos with updates. My main issue is the fact that the place was advertised as a non smoking household which infact it isn't. My dog came home smelling like cigarettes and it was clear someone had sprayed him with some type of perfume to try to mask the smell. Not happy about that since I will now how to give my dog yet another bath even though he was recently groomed. He was also incredibly thirsty when I got him but maybe that was because it's summer. Overall, we are a household sensitive to cigarette smoke so wouldn't recommend. I also prefer to get more regular updates without prompting but that's a matter of personal preference.