1 out of 5 stars. I can’t believe what just happened. TL;DR Ayana left my cat’s litter box dirty for days and weeks on end and didn’t notice my cat peeing everywhere outside the box. She then downplayed her actions, made excuses, blamed me instead, and blocked me before we could discuss a resolution. Ayana has many amazing reviews on this app, she presented as friendly and professional when we met, and her first short trial job with my senior cat went well (see my previous review). I booked her for four weeks of twice-daily drop-ins. But when I came home, just a few hours after her last drop-in, I was horrified to find DAYS worth (at least) of dirty pee-saturated litter built up in a massive clump in the box, and signs my cat had peed all over the bathroom and living room: under the sink, beside the toilet, in the shower, under the electric keyboard, and multiple places on the rug. I was cleaning for hours. It’s pure luck my poor cat doesn’t have a UTI—at least he relieved himself somewhere instead of holding it in. When I messaged her, Ayana outright admitted she let the mound of pee-clumped litter “grow bigger” from day one until “I can’t remember if it was the second or third week”. She also “didn’t notice” and wasn’t “focusing” on the many signs of pee outside the box. She displayed no awareness that dirty clumps should not be left in the box for days. Instead she claimed “our expectations were not aligned fully” around cleaning it. She then blamed me for not specifically requesting a “full clean” of the box so therefore she “left [the growing clump] as is until it was in the way”. I was livid. I took a day to cool down. I messaged again to focus on next steps—and found Ayana had blocked me. She got $1490 for this job and just cut short our conversation with the one-word message “Understood”. I sent full documentation of the incident to the Rover team. I even only requested a partial refund, recognizing Ayana at least didn’t screw up his food, water, or meds. A day later all they said was “we are unable to gesture a refund” with no explanation. Oh, but they do “highly recommend that [I] leave a review”. Beware, cat parents, because you might think you have found the “perfect sitter” on Rover, but even in a clear case of gross negligence and harm to your pet and home like this, there may be zero accountability or restitution. As for me, I will be finding a new sitter through friends and family instead of through this app from now on.

Great experience working with Ayana! She was great with updates, responses, etc. Didn't take long for her to become my shy cat's new best friend.