Unfortunately, I had to fly the very next day to Florida for a family emergency. So I didn't have time to thoroughly search and interview many pet sitters. I came across Anna J.'s profile on Rover and she seemed trustworthy and had many good reviews with happy photos of several pets. She responded quickly to my inquiry. We had the meet and greet, although I had a weird sinking hunch my husband dismissed my intuition. I should have listened to my gut feeling. Everything went absolutely Wrong very quickly once my kitten and senior dog was in Anna's care. One of the worst things had happened during the care of a pet sitter, Anna LOST my cat! Apparently, Anna's home is not fit to care for a cat, or any animal for that matter. According to Anna, my cat "fell" through her "broken window screen". How could she care for a pet knowing that her house and it's window screens are not secure? Coincidentally, I warned Anna during the meet and greet that my kitten is shy and likes to hide at times, and as most cats she likes to burrow in small spaces with curiosity. The incident was so terrifying that my husband refused to tell me what had happened during my trip to visit my father who had suffered a stroke. He knew the horrible news would have devastated me; I was dealing with so much as it was. Alisse, my 9 months old kitten was lost and hungry in the streets for 4 DAYS. Luckily, my husband found Alisse trapped underneath a house porch. Otherwise she would have starved to death, because she was stuck in a tight spot and couldn't come out thus crying all night and alarming the house owner. The owner of the house had to tear apart the wooden patio in order for my husband to be able to reach with his whole body to grab our scared kitten. In spite of it all, I have to give credit to Rover for helping my husband look for Alisse. Rover has a great customer service team that will provide assistance in cases like this. They helped by creating flyers and reporting the lost pet to many helpful Lost Pet sites and keeping in touch with the search progress. They also gave us a $50 credit, in addition to, of course, our refund. Overall, this was a very scary situation that could have turned to the worst if it wasn't for my determined husband and kind neighbors (the house owner refused to accept money for the patio damages.) Warning, please think twice before you book with Anna J.

Anna was super sweet. Easy tocommunicate with and very caring. This was my first time using river so I was a littlenervous but she sentme pictures and made My day worry free.