Paid for 2 days, only was able to use 1 (I was sick the second day). I had to ask sitter if Keiko how Keiko had behaved during her stay (I asked the sitter a few days after the fact), and was only then notified that there had been issues. I don't think sitter gave Keiko much attention... More of a "your dog stays here, but I don't do much with them". I guess I'm expecting too much? Also: I had asked sitter for a day to make up for the missed day, and was given her preferred hours/days. I then asked if she would watch Keiko again, and was told by sitter that Keiko was too much for her dog and cat (which I did not know about), etc. Helpful? NOPE!