Being new to Fort Collins and having a last minute flight scheduled, we booked Alexia to watch our dog Lucy over the weekend. Alexia was very sweet in person but we were disappointed with the service our dog received. The very first day she watched her, she sent us an update for another dog. She claimed she had gotten the visits mixed up and attached the wrong photo. It was also clear that the photos she did provide us were from the same day/time of her first visit. Her visits were not at the times that we requested, and when she logged her check-ins/outs it was very inconsistent. Because of her inconsistent visits, Lucy had an accident in her kennel. She is completely kennel trained and has never had any issues. We were never notified of the incident; the only way we knew was because her bedding had been changed. We paid a substantial amount for good service and care for Lucy, and it's unfortunate that she didn't receive the very best. We will no longer be using Rover.

Alexia does such a great job with Lucky! She sends daily pics and videos to keep you updated and that is so nice. We appreciate her fast response and how well she takes care of our Lucky dog when we are not at home!