Jessica M.'s profile

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2017-11-28 16:25:24 -0500 answered a question Multi-service booking???

I would have them book it as a walk.

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2017-10-16 05:06:57 -0500 answered a question Changing my pricing?

I wouldn't "modify the stay" once it has been booked, but you can still go to your profile to adjust your prices. It won't affect the stay that you've already scheduled, and you can make sure you get the payment you want on future bookings.

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2017-10-11 19:43:46 -0500 answered a question Do you charge long-distance?

Thank you for the advice and the answers. I ended up turning this one down. I feel really bad, because we live in a fairly rural area so I really am the only "professional" sitter she can turn to. They run a business and basically have this one chance a year to get away for some family time, so I hate that I can't help them out a little bit.

Long story short, I'm having a baby the second week of December, and their stay is going to be over Christmas break. I would otherwise just drive down there in the morning and stay all day, or even offer to let her board the dogs here at a discount (all 5 of them, plus a cat and two fish). But with a baby in the house, and me not having any idea of how far I'll be post-partum, it's just better for everybody this way.

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2017-10-11 15:35:42 -0500 asked a question Do you charge long-distance?

I have a potential client who wants me to do drop in visits for her 5 dogs and 2 cats, over the Christmas holiday. She lives approximately 20-25 minutes away from me.

I'm struggling with deciding how to charge this person. The dogs would need to be visited 3 times a day at minimum, and that's for the bare basics of feeding and potty. Added up, the drive time alone would take 4 hours out of my day. I want to be fairly compensated for my time, but I also think it's silly to charge somebody $1500 for a one-week stay, you know what I mean?
Do you do any "long-distance" drop in visits, and how do you charge?

2017-10-11 15:27:17 -0500 answered a question Does boarding include daycare service?

Out of curiosity, what were you planning to do with the dog otherwise? Boarding means care for a 24 hr period.

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2017-07-26 08:50:36 -0500 answered a question How do you go about dog boarding at your apartment?

I would be very careful trying to do anything under cover. Most apartments have a pet policy that needs to be followed. I fostered dogs when I lived in an apartment, so I'll tell you how we managed it. Our complex had a weight limit and you had to pay a deposit for each animal. I paid a deposit for one dog, and only took in one at a time within the weight requirements. If you wanted to watch two dogs, you'd have to put down another deposit for having the extra dog on the property.

They aren't going to keep track to make sure you have "your" dog and nobody else's, they just want to see that proper procedures are followed. Know the breed and weight restrictions, and follow the rules as closely as possible.

2017-07-26 08:47:35 -0500 answered a question where should meet and greets happen?

Location depends on the service being provided. If a dog is being boarded in my home, then I prefer to have the meet and greet here. It will give the owner a chance to visit the property, and I can see how the dog reacts around my pets and in my house.

2017-07-26 08:46:36 -0500 answered a question ARCHIVE REQUEST???

You archive a request in order to basically delete it.

If things aren't going to work out, or if a booking request has expired and you don't want to see it on your list of pending requests, then you can click the archive button in order to move it to a different folder.

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2017-07-25 08:46:24 -0500 answered a question Dog bit me. What to do next?

We had a dog who did that to my husband. It was time for everybody to go to bed, and she didn't want to and wouldn't come. He reached down to grab her collar, and she freaked out and bit him. We didn't call Rover because it wasn't an aggressive bite, just a fear bite, and we probably could have avoided it if we paid more attention to her body language. She was just such a sweet dog that we didn't see it coming!

Take this as a lesson, and be more careful about grabbing dogs who don't want to be grabbed. Remember, you are still a stranger, and some get freaked out when they think somebody is going to "get them". They lose their minds and they bite.

With our situation, we never had another incident. If I saw her doing her cringy cower thing, I would stop and give her a minute to realize I wasn't trying to jump on her. Sweet talk her, tell her she's a good girl, and go slow.

Tip: Some dogs will respond better if they think you are putting on a leash. They see a leash, and put two and two together. Maybe next time, if the dog is being super stubborn, grab their leash and call them, make them sit, and see if the behavior changes.

2017-07-25 08:40:04 -0500 answered a question Do any other sitters off extended daycare hours?

My official day care hours are from 6am-7pm. Nobody has ever actually used the full time, but I put it out there so early people can come, and those who work late don't have to worry.

2017-07-25 08:38:48 -0500 answered a question surprised a bishon/poodle is being vicious. Advice for this?

I have a "safety policy" with any pet that comes through my door. If a dog is presenting a threat to others or himself, he is removed from contact with whatever sets him off.
For this guy, I'd just give him his space. Stop trying to pet him, leave him alone on the couch with a blankie and a chew bone and let him do his thing. If it's time to go outside, just call him and coax him out.

2017-07-25 08:30:57 -0500 answered a question Why do Owners expect a refund when they cancel last minute?

Ah, yes. The cancellation policy. This one was really tough for me, and I probably changed it 5 before settling on something that worked for me. There are certainly pros and cons to all options. Personally, I have decided to keep a flexible cancellation policy. I know when my "peak times" are, so I set mine to strict for just during that period, because I know I could have filled that spot with a paying customer. I think the reason why people are upset is because it doesn't really tell them much about cancellations when they book. It comes as a pretty big surprise, and it's not a good. one. I live in a more rural area, so its' important to me that clients leave with a good taste in their mouth. They might have to cancel this time, but I want them to come back if they ever need me again, so I let it go.
If I was fully booked on a regular basis, I would probably charge, but for my situation it doesn't make sense to. I need a wider customer base, even if they have to cancel sometimes.
I also haven't had many cancellations, though, so I'm sure once I got burned a few times I might change it, but I have to say I understand why a customer would be upset over paying full price for a service that was not rendered. Hotels charge, but they explicitly tell you that they will. If you have a strict cancellation policy, I think it is reasonable and considerate to mention it during the booking process, just so there are no surprises.

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2017-06-24 07:54:47 -0500 answered a question As a dog walker, do you meet the owner beforehand? Also, do you bring your own leash and/or harnesses to walk the other persons dog, or do the owners provide these things?

I always bring my own leash, just in case. Many owners like to use those retractable leashes, and they are just horrible at controlling the dog.

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2017-05-03 13:33:53 -0500 answered a question House sitting and the dogs attacked each other?

What a nightmare. It's crazy that they're together in the house all the time, but go psycho outside. I wonder what that's all about.